Jefferson's COTS (Commercial Off-the-Shelf) Product Implementation Services helps you deploy and manage your COTS applications, COTS technology infrastructure and COTS operations. The service is offered in a modular fashion and includes the following key components:

• Ongoing application hosting and management services for marketing, sales and customer service applications. 
• Jefferson's Industry Based Templates are pre-configured, prepackaged work products that were built using industry best practices and intellectual capital. The Industry Based Templates are proven to shorten implementation time from 10% - 20%.
• Provides four key performance indicators "out of the box": Customer Value, Customer Behavior, Contact Value and Performance of Operator. We also offer other key performance indicators that cut across other channels and applications. Integrated business intelligence leads to improved customer targeting, up-selling, cross-selling and campaign execution.

Jefferson's COTS Management Services provides end-to-end COTS services, from helping customers decide what to do, helping customers do it and helping customers manage it. Jefferson integrates the piece parts to provide seamless "plan, implement and run" COTS services. Very few service providers are capable of providing end-to-end COTS services.

Why Jefferson?

Jefferson provides a robust suite of "plan, implement and run" COTS services that allow you to choose the desired CRM components.

• Deep Jefferson expertise in every area related to COTS, from consulting through operations.
• COTS consultants
• Business Intelligence practitioners
• Market leaders in consulting, systems integration and outsourcing.
• Jefferson has a long consulting track record with many customers across all industries in COTS projects. 
• Jefferson has global COTS management services experience.
• Jefferson has proven and deep industry experience. As a result, IBM's Industry Based Templates shortens deployment time and increases the chances of success.