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Optimizing your IT
infrastructure and support services are critical in today's fast-paced
environment. Your investment in technology and the network it runs on is,
without doubt, one of your organization's largest investments.
Demands for increased
security and reporting, improved patient safety, enhanced customer
service, greater efficiency and lower costs are taxing your systems and
people like never before. Building a roadmap for maintaining and
protecting your network is more important today than ever before.
Jefferson's Enterprise
Technology services offers a complete suite of services to help you
assess, plan, design and build the appropriate enterprise infrastructure
to support your business' goals. Our services include:
- IT services
management (help desk and IT operations assessment and optimization)
- IT
Organizational Integration
- Technology
assessment/planning (infrastructure, security, telecom)
- Infrastructure
Management Framework (IMFramework™)
IT Services
Management -
Jefferson's technology professionals work with you to assess your current IT
services management infrastructure including your help desk and other IT
operations. We have experience in helping our clients plan for and
optimize their current environment in addition to designing and building a
services infrastructure that may better support their organization's
goals.
Technology
Assessment/Planning
Jefferson's technology professionals have experience in assessing and planning
your overall infrastructure (network, storage and directory services),
security and telecom/call center services. We can help you:
- Build strategies and
ensure the technologies you implement are the most optimal for your
organization
- Understand how
government regulations impact your organization
- Ensure your networks
and systems are safe from intruders
- Ensure your network
and organization are prepared for disaster
- Help you develop
policies and procedures
- Build firewalls,
internet security
- Determine
encryption, authentication methods and other processes
Infrastructure Management
Framework (IMFramework™) -
The Jefferson
Infrastructure
Management Framework is a systematic approach for the operations of a Client-Server and/or distributed
environment from a Systems Management process viewpoint. The processes are correlated to
the technical environment. This correlation can be labor intensive, but the results are of a
nature that allows tight management and accountability of both human and technical
resources.
The IMFramework™
is comprised of the following components:
- Systems Services -
Along the y-axis are
the services components normally associated with supporting an IT and business
environment. The Blueprint categories are loosely based on an Open-System Framework.
- Systems Management and Required Non-Systems Management Processes -
Along the x-axis of
the Blueprint matrix are all Systems and Non-Systems Management Processes
through workflows, activities and procedures.
- System Service Blueprint Element -
At the junction of each process
component and systems service component is the element that contains management
information for that element. The information is normally contained in a database
so that information may be retrieved and queried.
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